Justin Parke

🟦 Blocktrades Saves The Day 🦸 A Firsthand Customer Service Experience 🙏

Something we all fear happened to me recently when making a purchase of liquid HIVE from Blocktrades via CoinBase, a failed transaction notice 😱😮😨.

🕵️‍♂️ Where Did My Crypto Go? 📈

I've only every purchased HIVE with money earned outside our blockchain a handful of times, but I never had any technical problems or difficulties. Last week I decided to divert $250 to DCity that I earned from teaching online Khmer classes, one of the riskiest moves I've made to date.

[

](https://files.peakd.com/file/peakd-hive/justinparke/Pca2p0fk-fvt.png)

After doublechecking the BlockTrades.us webiste to make sure all was working well, I noticed a warning that BTC fees were currently high, so I decided on ETH as my medium to to send to Blocktrades for liquid HIVE.

[

](https://files.peakd.com/file/peakd-hive/justinparke/UIoqA2EP-ffh.png)

I bought $250 worth ETH and prepared to send it to Blocktrades for what I thought would be a well rehearsed move I'done 5 times previously. After several hours of seeing the transaction stuck on "pending," I became a bit worried, and eventually saw the transaction relocate to the "failed" section, a definite departure from the norm.

[

](https://files.peakd.com/file/peakd-hive/justinparke/j6nR8V2N-bgy.png)

🦸‍♂️ BlockTrades To The Rescue 🚑

After a few hours of waiting for the balance to be returned to my CoinBase account, nothing appeared, and I began to get a little sick at my stomach worried about the future of my funds. I figured the first plan of action was to email @BlockTrades and tell them the predicament I was in.

To my surprise I received a response in less than 2 1/2 hours, and the transaction was completed. I must say thanks to Dan Notestein for providing a speedy response and professional high-grade customer service.

[

](https://files.peakd.com/file/peakd-hive/justinparke/ZRzt2ceD-email.png)

A++ For Blocktrades ☑️

"If you are on the fence about using Blocktrades for your future transactions, let my case stand as an example of how problems are handled quickly and efficiently. I am much more comfortable doing future transactions after seeing how professionally and efficiently my issue was resolved."

[